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Title
Text copied to clipboard!Auxiliar Administrativo en Salud
Description
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We are looking for a dedicated and detail-oriented Auxiliar Administrativo en Salud to join our healthcare team. The ideal candidate will be responsible for supporting the administrative functions within our medical facility, ensuring smooth and efficient operations. This role requires a high level of organization, excellent communication skills, and the ability to handle sensitive information with confidentiality. The Auxiliar Administrativo en Salud will work closely with medical staff, patients, and other administrative personnel to provide exceptional service and support. Key responsibilities include managing patient records, scheduling appointments, handling billing and insurance claims, and assisting with various clerical tasks. The successful candidate will have a strong understanding of healthcare procedures and regulations, as well as proficiency in using medical software and office applications. This position offers an opportunity to contribute to the well-being of patients by ensuring that administrative processes are handled efficiently and effectively. If you are passionate about healthcare and have a knack for administrative work, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage patient records and ensure they are up-to-date.
- Schedule and confirm patient appointments.
- Handle billing and insurance claims.
- Assist with patient check-in and check-out processes.
- Maintain confidentiality of patient information.
- Coordinate with medical staff to ensure smooth operations.
- Answer phone calls and respond to patient inquiries.
- Prepare and distribute medical documents and reports.
- Order and manage office supplies.
- Assist with data entry and database management.
- Support the preparation of medical charts and files.
- Handle correspondence and communication with patients and insurance companies.
- Assist in the preparation of financial reports and budgets.
- Ensure compliance with healthcare regulations and standards.
- Provide administrative support during medical procedures and examinations.
- Assist with the training of new administrative staff.
- Coordinate with external vendors and service providers.
- Manage the reception area and ensure it is welcoming and organized.
- Support the implementation of office policies and procedures.
- Assist with special projects and tasks as needed.
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional certification in healthcare administration is a plus.
- Proven experience as an administrative assistant or in a similar role.
- Familiarity with medical terminology and healthcare procedures.
- Proficiency in using medical software and office applications.
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Attention to detail and problem-solving skills.
- Ability to handle sensitive information with confidentiality.
- Knowledge of billing and insurance processes.
- Ability to work independently and as part of a team.
- Customer service orientation.
- Basic understanding of healthcare regulations and standards.
- Ability to manage time effectively and prioritize tasks.
- Strong data entry and typing skills.
- Ability to work in a fast-paced environment.
- Flexibility to adapt to changing priorities and tasks.
- Professional demeanor and appearance.
- Ability to handle stressful situations calmly and efficiently.
- Willingness to learn and take on new responsibilities.
- Basic knowledge of financial and accounting principles.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with medical administrative tasks?
- How do you ensure confidentiality when handling patient information?
- What medical software and office applications are you proficient in?
- How do you handle a situation where a patient is upset or dissatisfied?
- Can you provide an example of how you managed multiple tasks in a previous role?
- What steps do you take to ensure accuracy in billing and insurance claims?
- How do you prioritize your tasks when you have multiple deadlines?
- Can you describe a time when you had to coordinate with medical staff to resolve an issue?
- What strategies do you use to stay organized and efficient in your work?
- How do you handle stressful situations in a healthcare setting?
- What is your approach to learning new healthcare regulations and procedures?
- Can you describe a time when you improved an administrative process in your previous job?
- How do you ensure that patient appointments are scheduled and managed effectively?
- What experience do you have with financial reporting and budgeting in a healthcare setting?
- How do you handle communication with patients and insurance companies?
- Can you describe a time when you had to manage a high volume of phone calls and inquiries?
- What do you think are the most important qualities for an Auxiliar Administrativo en Salud?
- How do you handle discrepancies in patient records or billing information?
- What motivates you to work in the healthcare industry?
- How do you stay updated with the latest healthcare administrative practices?